DJI Care Factory Maintenance Service Application

Dear DJI Care User:

Welcome to use DJI Care Factory Maintenance Service. Please fill in the following information correctly. We will assist you in applying for maintenance service as soon as possible.

*This form is only applicable to users who have purchased DJI Care Refresh (DJI Mavic 3) , DJI Care Pro (DJI Ronin 4D) and DJI Care Enterprise (Mavic 3 Series、Matrice 30 Series、M350 RTK、Matrice 3D/3TD). If you have not, please do not fill out this questionnaire.

1.Your Name: [Fill in the blank]

First Name
First Name
Last Name
Last Name

2. Your mobile phone number: [Fill in the blank]

We will provide free maintenance codes primarily through phone or SMS to ensure the fastest response time.

3. Your email address: [Fill in the blank]

Email will be used as a secondary method for DJI to issue free maintenance codes.

5. Your product SN: [Fill in the blank] （at least 20 words）

Please fill in the SN information correctly, otherwise you may not be able to apply for the maintenance service successfully.
Click to see how to view SN information

5. Your product SN: [Fill in the blank] （at least 14 words）

Please fill in your product SN starting with “3P9”. Otherwise, you may not be able to apply for Factory Maintenance successfully.
Click to see how to view SN information

6. When do you prefer the maintenance service?

You can create a maintenance case when you are convenient before the code is expired at https://repair.dji.com/hk/repair/maintenance.

Note: Customers need to create a maintenance code case on the official website of the corresponding country where the product was purchased.

Within 1 week

After 1 week

7.Your delivery address: [Fill in the blank]

Address Line 1
Address Line 1
Address Line 2
Address Line 2
City
City
State
State
Zip Code
Zip Code
Country
Country

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