Customer Satisfaction Questionnaire\Iraq

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Customer Name:
Customer Name:
Profession/Job:
Profession/Job:
Age:
Age:
Gender:
Gender:
Repair Date:
Repair Date:
Email:
Email:
Contact Address:
Contact Address:
Vehicle Model:
Vehicle Model:
Dealer:
Dealer:
License plate No:
License plate No:
Mileage:
Mileage:
Notes: For every question, please choose from 1 to 10 scores to evaluate, write "√" in the corresponding score grid.
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1.How do you feel about the service staffs?(such as friendly, polite & professional)?
1
10
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2.How do you feel about the customer lounge(such as tidy circumstance, entertainment, snacks & drinks)?
1
10
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3.How do you think about the repair/maintenance price,such as reasonable, open and transparent?
1
10
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4.Are you satisfied with the quality of the repairing/maintenance？
1
10
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5.Are you satisfied with the time spent for serive(deliver vehicle in promised time)?
1
10
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6.How do you feel about the vehicle condition(such as all fixed,clean & neat)after repairing?
1
10
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7.How likely will you want to recommend this service station to your friends?
1
10
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8.How do you rate the product quality& reliability of BAIC vehicle ?
1
10
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9. How do you rate the Warranty program of BAIC ?
1
10
10.If you have any suggestions or comments please write in the following blanks; if not, please leave it empty.