After-sales Customer Satisfaction Questionnaire
-Egypt

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Customer Name:
Customer Name:
Profession/Occupation:
Profession/Occupation:
Age:
Age:
Gender:
Gender:
Repair/Maintenance Date:
Repair/Maintenance Date:
Email:
Email:
Contact Address&Mobile Number:
Contact Address&Mobile Number:
Vehicle Model:
Vehicle Model:
Dealer:
Dealer:
Vin number (last 6 digit Number)：
Vin number (last 6 digit Number)：
Mileage(km):
Mileage(km):
Notes: For every question please rate from 1 to 10 scores to evaluate, select the ‘Stars’ in corresponding score. More stars stands for more satisfied.
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1.How do you feel about the service staffs?(such as friendly, polite & professional)?
1
10
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2.How do you feel about the customer lounge(such as tidy circumstance, entertainment, snacks & drinks)?
1
10
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3.How do you think about the repair/maintenance price,such as reasonable, open and transparent?
1
10
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4.Are you satisfied with the quality of the repairing/maintenance？
1
10
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5.Are you satisfied with the time spent for serive(deliver vehicle in promised time)?
1
10
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6.How do you feel about the vehicle condition(such as all fixed,clean & neat)after repairing?
1
10
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7.How likely will you want to recommend this service station to your friends?
1
10
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8. What is your overall assessment of Kasrway Group?
1
10
9. Through your experience with Senova, Will you repeat the visit to the same agent again?
yes
no
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If you have any suggestions or comments please write in the following blanks; if not, please leave it empty.