After-sales Customer Satisfaction Questionnaire
-Vietnam

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*
Customer Name:
Profession/Occupation:
Age:
Gender:
Repair/Maintenance Date:
Email:
Contact Address:
Vehicle Model:
Dealer:
License plate No.
Mileage（km）:
Notes: For every question please rate from 1 to 10 scores to evaluate, select the ‘Stars’ in corresponding score. More stars stands for more satisfied.
* 1.How do you feel about the manners of service staff?(such as the friendly, polite & professional attitude)?
  • 1
  • 10
* 2.How do you feel about the customer lounge(such as tidy circumstance, entertainment, snacks & drinks)?
  • 1
  • 10
* 3.How do you think about the repair/maintenance price,such as reasonable, open and transparent?
  • 1
  • 10
* 4.Are you satisfied with the quality of the repairing/maintenance？
  • 1
  • 10
* 5.Are you satisfied with the time spent for service(deliver vehicle in promised time)?
  • 1
  • 10
* 6.How do you feel about the vehicle condition(such as all fixed,clean & neat)after repairing?
  • 1
  • 10
* 7.How likely will you want to recommend this service station to your friends?
  • 1
  • 10
* 8.Does the SA explain the service cost clearly?
* 9.would you like to choose this SA for next service?
10. If you have any suggestions or comments please write in the following blanks;
if not, please leave it empty
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