After-sales Customer Satisfaction Questionnaire
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Customer Name:
Profession/Occupation:
Please choose
Computer/Internet Related
Apparel/Textiles/Leather Goods
Wholesale/Retail
Architectural/Construction
Automobile and Components
Machinery/Equipment/Heavy Industries
Finance/Insurance/Banking
Accounting/Auditing
Trading/Import and Export
Real Estate
Pharmaceuticals/Biotechnology
Healthcare/Medicine/Public Health
Advertising/Public Relations/Marketing/Exhibitions
Legal affairs
Education/Training
Restaurant and Food Services
Hospitality/Tourism
Oils/Chemicals/Mines/Geology
Agriculture/Forestry/Husbandry/Fishery
Government
Non-Profit organizations
Others
Age:
Please choose
below 19
20-29
30-39
40-49
50-59
60-69
70-79
Gender:
Please choose
Mr.
Ms.
Country and city:
Repair/Maintenance Date:
Email:
Contact Address:
Vehicle Model:
Please choose
X25
X25-RHD
X35
X55
X65
BJ20
BJ40
BJ40L
BJ40L PLUS
BJ80
up
A1
D20
D20-RHD
A3/D50
A5/D70
Plus
MZ40
MZ45
M20
M50
M50F
M50S
M60
Dealer:
License plate No.
Mileage(km):
Please choose
1-10000
10001-20000
20001-30000
30001-40000
40001-50000
50001-60000
60001-70000
70001-80000
80001-90000
90001-100000
over 100000
Notes: For every question please rate from 1 to 10 scores to evaluate, select the ‘Stars’ in corresponding score.
More stars stands for more satisfied.
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1.How do you feel about the service staffs?(such as friendly, polite & professional)?
1
10
*
2.How do you feel about the customer lounge(such as tidy circumstance, entertainment, snacks & drinks)?
1
10
*
3.How do you think about the repair/maintenance price,such as reasonable, open and transparent?
1
10
*
4.Are you satisfied with the quality of the repairing/maintenance?
1
10
*
5.Are you satisfied with the time spent for service(deliver vehicle in promised time)?
1
10
*
6.How do you feel about the vehicle condition(such as all fixed,clean & neat)after repairing?
1
10
*
7.How likely will you want to recommend this service station to your friends?
1
10
8. If you have any suggestions or comments please write in the following blanks;
if not, please leave it empty
Evaluation object score
(?)
A.男
B.女
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